Hibiki, it's not so horrible I assure you.

[Then he's thrusting a hand forward to catch her phone frowning. something tells him they're not the only ones.]

What do you mean substituting? They're going to give you a different cat?

[Now she's shaking and Alan is concerned. Gently, he's steering her to somewhere he can coax her into sitting. A bench will do, that firm parental tone enters his voice.]

I need you sit down for me. And take a couple deep slow breaths.