I'm sorry it happened to you. [He's only been here a matter of days, has only just met Lady Grell and they are still only getting to know one another. But he can't imagine what it would be like to all of a sudden have her taken, to go from knowing her and working with her to her not even being here anymore, just gone from the heavens.]

Many people warned me such things happened when I arrived, it's worrying that it is so common.